Terms of Service

1Introduction

These Terms of Service (“Terms”) govern your access to and use of the platform, services, software applications, and websites (collectively, the “Services”). The Services are provided through a collaborative ecosystem of industry-leading technology partners, including the Companies, that enable creators to produce, distribute, protect, and monetize their music.

By accessing or using the Services, you agree to be bound by these Terms. If you’re using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

We may modify these Terms at any time by posting the revised version on our website. Your continued use of the Services after we post any modifications constitutes your acceptance of the revised Terms.

2Partner ecosystem

The Services are built on cutting-edge partnerships with industry leaders across the music creation, distribution, and monetization landscape. These partnerships enable us to provide you with comprehensive tools and technologies to support your creative journey. Partners may change from time-to-time, and access to each partner is provided on an AS-IS basis. These partner tools may also be subject to their own Terms of Use or Privacy Policies. Partners may include, but are not limited to, the following:

2.1 Music Creation & AI-Powered Production

Leading partners that enable creators to produce, master, and remix music with AI-driven solutions:

• Cyanite AI: Provides automated music metadata tagging to enhance discoverability
• LANDR: Delivers automated AI mastering and music production tools
• Audioshake: Offers AI-powered stem separation & remixing capabilities
• OpenAI Whisper: Enables speech-to-music conversion and AI voice synthesis

2.2 Music Distribution & Metadata Management

Scalable music distribution with automated metadata enrichment & rights management:

• Direct integration with Spotify, TikTok and 100+ other music platforms via a partnership with LANDR: Ensures seamless distribution to leading DSPs and social media platforms
• Linkfire: Provides smart links for adaptable playback of shared songs on social media
• ACR Cloud: Delivers real-time audio fingerprinting for copyright protection

2.3 Secure Monetization & Customer Engagement

Maximize revenue streams and optimize user experiences:

• Stripe: Powers payments, artist subscriptions, and marketplace transactions
• MusicPay: Provides music subscription services on top of Stripe
• Segment.io: Enables user data collection & analytics for music platforms
• Customer.io: Facilitates personalized email & notification automation for artists and fans
• Music.tech: Provides web hosting and other web services to build music creation tools
• Zendesk: Provides enterprise-grade customer support & helpdesk integration

3Account registration

3.1 Creating an Account

To access certain features of the Services, you must register for an account. When registering, you agree to provide accurate, current, and complete information (“Registration Data”). You’re responsible for maintaining and updating your Registration Data to keep it accurate, current, and complete.

3.2 Account Security

You’re solely responsible for maintaining the confidentiality and security of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We’re not responsible for any losses arising from unauthorized use of your account.

You may not:

• Share your account with others
• Use someone else’s account
• Attempt to gain unauthorized access to the Services
• Create multiple accounts to circumvent usage limitations

3.3 Communication Preferences

By creating an account, you consent to receiving communications from us or our partners via email and other contact methods you provide. You can manage your communication preferences in your account settings.

4Content and intellectual property

4.1 Your Content

“Your Content” means all files, music, recordings, artwork, metadata, and other materials that you upload, store, or distribute through the Services.

When you use the Services, you retain all ownership rights to Your Content. However, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display Your Content solely to provide and improve the Services and as otherwise permitted in these Terms.

4.2 Content Representations and Warranties

You represent and warrant that:

• You own or have obtained all necessary rights and permissions to use and share Your Content through the Services
• Your Content doesn’t violate any third-party rights, including intellectual property rights and rights of privacy or publicity
• Your Content complies with these Terms and all applicable laws and regulations

4.3 Collaborative Content

When you collaborate with others through the Services, you’re responsible for establishing the terms of your collaboration, including ownership rights, credit attribution, and revenue sharing. We recommend creating written agreements with collaborators to clarify these terms.

4.4 Content Removal

We reserve the right to remove or disable access to any content that violates these Terms or that we reasonably believe may create liability. We may take these actions without prior notice to you.

5Music distribution services

5.1 Distribution to Digital Service Providers

Distribution services allow you to make your recordings (“Recording” or “Recordings”) available on digital service providers (“DSPs” or “Digital Stores”) such as streaming platforms, download stores, and social media platforms.

A “Recording” is defined as a musical sound or audiovisual recording (including, unless otherwise stated herein, in the case of a sound recording, any music, lyrics, and instrumental and/or vocal performances recorded thereon, including any Samples as may be incorporated therein pursuant to the Samples Licence, as the case may be, and in the case of an audiovisual recording, any sound recording reproduced thereon and any script, direction, music and other works, any likeness and/or voice, and any visual, audiovisual, instrumental and/or vocal performances recorded on such audiovisual recording or any sound recording reproduced thereon), which is uploaded to your account, and that you ask us to make available to the public or otherwise distribute through our Distribution or Release Service.

By using our distribution services, you authorize us to:

• Deliver your recordings to the DSPs you select
• Make your recordings available worldwide (unless you specify territory restrictions)
• Allow DSPs to create and display previews and downloads of your recordings
• Collect and distribute revenue generated from your recordings

Although you can choose the Digital Stores where you want to offer your Recordings, you understand that we must enter into certain agreements with these Digital Stores and that we have sole discretion in deciding with which Digital Stores we conclude agreements, and under what terms and conditions. You understand that the terms of this Agreement will be subject to the agreements that we enter into with the Digital Stores.

5.2 Distribution Requirements

To use our distribution services, you must:

• Own or have secured all necessary rights to distribute your recordings
• Provide complete and accurate metadata for your recordings
• Comply with all DSP requirements and policies
• Maintain an active account with us

Release to Digital Stores

We will deliver your Recordings to the Digital Stores that you selected. You authorize us to make your Recordings available anywhere in the world. You must have worldwide rights on your Recordings, including on any music, and instrumental and/or vocal performances in the recording.

If you do not have all such rights on a Recording (including on any other Recording, on any music or any instrumental, vocal or other performance recorded or reproduced thereon) in any region, you shall not release your Recordings with our Release Service.

You will not be able to select the countries or geographical regions in which your Recordings will be made available.

DSPs and Digital Stores operate on their own timelines. There may be a delay between the distribution of your recording and its release on a DSP or Digital Store.

DSPs and Digital Stores may not make your Recordings available on their services in certain territories, or may remove Recordings at any time per their policies and practices.

We may also decline to distribute or remove one or more Recordings from any or all Digital Stores for these reasons:

• If we receive any legal claims regarding the Recording(s).
• If we reasonably believe that any legal claims or issues may arise
• If a Recording may violate the terms and conditions of any Digital Store
• Any other reason in our business judgment.
• If our agreement with any Digital Store expires or terminates, or if that Digital Store ceases to operate entirely or in a particular territory, then your Recordings will no longer be available through that Digital Store.

By opting into a DSP or Digital Store, you warrant that you have read, understand, and agree to be bound by all of the terms and conditions of that DSP or Digital Store and that you and your Recordings and other content will comply fully with those terms and conditions.

5.3 Revenue Collection and Payment

We will transfer to you one hundred percent (100%) of the net income we receive from Digital Stores. “Net Income” means the actual amounts that we receive from Digital Stores directly attributable to the Online Exploitation of your Recordings, less any refunds, taxes, tariffs, fees, royalties (other than Covered Mechanical Royalties), third parties fees or other charges related to the Online Exploitation of your Recordings, including currency conversion fees or payment processing fees incurred in the process to transfer you such money (such as PayPal).

Each DSP or Digital Store will determine its pricing to its respective customers, as well as format or media and other terms on which it offers recordings (including your Recordings) to its customers, at its discretion using monetization strategies such as permanent digital downloads on a pay-per-unit basis or a subscription fee to be able to stream, sync or temporarily download your Recordings along with other recordings.

Digital Stores calculate Royalties in different manners, and they may change how they calculate Royalties over time. Licensing fees, the deduction for author’s rights, and other fees, as applicable, may be deducted from your Royalties by Digital Stores. Digital Stores determine the retail prices for sound recordings at their sole discretion and may change this pricing without us providing notice to you.

If your Recording incorporates a song previously recorded and distributed to the public with the authorization of its copyright owner(s) (a “Cover Song”), we then agree to seek the granting of a licence authorizing its mechanical reproduction on such Recording as part of our Release Service (a “Cover Mechanical Reproductions”) and, provided we are able to obtain such a licence under the standard conditions applicable in each relevant country (a “Cover Song Licence”), (i) we will assume the payment of the royalties payable under such Cover Song Licence for any such Covered Mechanical Reproductions (“Cover Mechanical Royalties”), and (ii) you will be deemed to have obtained the right to reproduce such Cover Song on such Recording for the purpose of our Release Service in any applicable country of the world in respect of which the mechanical reproduction of that Cover Song as part of our Release Service will have been authorized by a copyright collective society entitled to grant such authorization in that other country, excluding Mexico, Brazil, Pakistan and India.

5.4 Content ID and Rights Management

If you opt into our Content ID services, we’ll use technologies from partners like ACR Cloud to detect unauthorized use of your music. Revenue collected through Content ID services is subject to the service fees specified in our Pricing Terms.

We will use our best efforts to post to your account your Net Income within fifteen (15) business days of receipt. Please understand that there will usually be a delay of between forty-five (45) and ninety (90) days between the day a Digital Store streams or downloads your Recording and the day we receive payment of your Net Income.

Once the Net Income has been credited to your account, you will be able to withdraw all or any portion thereof at your discretion. You will be responsible for any bank fees (including currency conversion fees) or other charges related to such withdrawals. If you owe us any amounts, we have the right to deduct all or a portion of such amounts from any Net Income otherwise payable to you.

Metadata

Digital Stores require that we provide certain information with your Recordings, mostly in the form of metadata, such as artwork images, artist name, logo, trademarks, service marks, song and album titles, biographical and other information including songwriters and publishers names (“Metadata”). You must own or have the right to share all necessary rights in any such information that you provide and you shall ensure that such Metadata is correct at all times when you are using our Services.

Universal Products Codes and International Standard Recording Codes

An ISRC is required for any Recording released to a Digital Store. Each Recording must have its own ISRC. You will need to provide the ISRC for your Recording when you ask us to release it. If you don’t have an ISRC for your Recording, we can provide one as well as universal product codes (UPC). These codes are provided to you personally and in relation to specific Recordings, and you cannot transfer them to someone else as a stand-alone product but only together with the relevant Recording they are assigned against.

Advisory Warnings

You will be responsible for determining the advisory warning status for your Recording, including parental advisory status, and if an advisory is required by applicable law or regulation, or if you otherwise deem it appropriate, you will provide an advisory warning for your Recording when you ask us to release it.

Grant of Rights

You grant us the non-exclusive rights and licenses described in these terms. You are not assigning or transferring us any copyright or ownership rights on your Recordings.

To enable our Release Service, you hereby grant us all necessary rights for Online Exploitation of your Recordings and Metadata through Digital Stores. Specifically, you grant us the non-exclusive, sublicensable right and license, worldwide, to:

(i) Reproduce, synchronize and communicate your Recordings to the public by telecommunication (including making your Recording available by wire or wireless means so members of the public may access them from any place and time individually chosen), and to authorize Digital Stores to do the same in any formats and media (current or future), including permanent, temporary, limited and portable digital downloads, all forms of streaming, and cloud services;

(ii) Create, reproduce and stream, and authorize Digital Stores to create, reproduce, stream and permit their clients to reproduce free preview clips of your Recordings;

(iii) Use all name(s), photographs, likenesses, voice, artwork images, artist name, logo, trademarks, service marks, music or song and album titles, biographical and other information you provide for Online Exploitation of your Recordings on Digital Stores, and in our or the Digital Stores’ advertising or promotional materials;

(iv) Reproduce, integrate and communicate your Recordings to the public via Digital Stores’ reader lists. You may revoke this authorization anytime through written notice to us, after which we shall remove your Recordings from said readers lists within 30 business days of receipt;

(v) Collect all income (including Net Income) from Digital Stores related to Online Exploitation of your Recordings.

Claims of Infringement and Take-Down Notices

If we receive a notice or we consider in our own discretion that your Recordings or any Metadata or other information or material you provide us are infringing the rights of others, or that you are not complying with any of your obligations hereunder, we will inform you and may, at our sole discretion, remove your Recordings, Metadata, and other information and material from the Digital Stores until you provide us with sufficient proof that you have satisfactorily resolved any outstanding issues related to such claims.

6AI-powered tools and services

6.1 AI-Generated Content

Our platform provides access to AI-powered tools that can assist in creating, editing, and enhancing music and related content. When using these tools:

• You’re responsible for reviewing and approving any AI-generated content before distribution
• You must comply with our Acceptable Use Policy regarding AI-generated content
• You retain ownership of the final content you create using our AI tools, subject to any rights retained by our technology partners

6.2 AI Cover Art Generation

When using our AI Cover Art Generator:

• You obtain full ownership rights to the generated artwork once it’s officially used for a release through the Platform
• Your personal data is not used in training our AI Cover Art Generator
• We reserve the right to refuse distribution of content that violates our Acceptable Use Policy

6.3 Limitations on AI Usage

To ensure ethical and fair use of AI technologies, we may:

• Request information about your creative process if we suspect improper use of AI technologies
• Review your documentation and software usage
• Suspend or terminate your account for violations of our AI usage policies

6.4 Using your released content for AI Training

The LANDR Distribution team handles the distribution of releases made on the platform. LANDR leads the Fair Trade AI Program, which allows LANDR Distribution users to opt in and contribute their Qualifying Recordings for use in training AI models and developing AI products. By opting in, you grant LANDR and its AI Collaborators the right to use, modify, and distribute your recordings globally, including for commercial purposes.

To participate, you must own 100% of the rights to your recordings and waive any moral rights. In return, you will receive a pro-rata share (based on the total seconds of audio you contribute) of 20% of ALL net revenue generated from the AI products and services that use your recordings.

You may opt out of the program at any time, which will result in your recordings no longer being included in future datasets. However, recordings that have already been used to train AI models cannot be removed.

7Samples and sound libraries

7.1 License to Use Samples

Our platform provides access to curated royalty-free samples, loops, and sound effects (“Samples”). When you download Samples from the Platform, you receive a non-exclusive, worldwide, royalty-free license to:

• Incorporate Samples into your original music recordings
• Modify Samples as needed for your creative purposes
• Distribute, perform, and monetize your recordings that incorporate Samples

7.2 Sample Usage Restrictions

The Sample license does not permit you to:

• Use Samples on a standalone basis (not incorporated into your music)
• Resell, share, or redistribute unmodified Samples
• Include Samples in sound libraries or sample packs
• Use Samples for training AI models or synthetic voice generation
• Claim ownership of the original Samples

7.3 Credit and Attribution

You’re not required to credit the original creators of Samples in your releases, but you may not falsely claim that you created the original Samples.

8Subscription plans and payments

8.1 Subscription Options

We offer various subscription plans with different features and pricing. Details of current subscription options are available on our Pricing page.

8.2 Billing Cycle

Subscription fees are billed in advance on either a monthly or annual basis, depending on your selected plan. Your subscription will automatically renew unless you cancel it before the next billing cycle.

8.3 Payment Methods

We accept major credit cards and other payment methods as specified on our website. By providing payment information, you represent that you’re authorized to use the payment method and agree to automatic billing as described in these Terms.

8.4 Price Changes

We may change our subscription prices from time to time. If we change prices, we’ll provide notice before the change takes effect. Your continued use of the Services after the price change constitutes your agreement to pay the new price.

8.5 Refunds

Subscription fees are non-refundable except where required by law. We do not provide refunds or credits for partial subscription periods or for periods when you didn’t use the Services.

9Term and termination

9.1 Term

These Terms remain in effect until terminated by either you or us.

9.2 Termination by You

You may terminate these Terms at any time by:

• Canceling your subscription through your account settings
• Deleting your account
• Discontinuing use of the Services

9.3 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, and without prior notice if:

• You violate these Terms
• You use the Services in a manner that could cause legal liability
• We believe your account has been compromised
• We decide to discontinue all or part of the Services

9.4 Effect of Termination

Upon termination:

• Your right to access and use the Services will end
• Your distributed content will remain with the DSPs, but we reserve the right to remove your distributed content from DSPs in the future
• You’ll remain responsible for any outstanding fees
• We’ll process final payments for revenue earned prior to termination

We may retain certain information as required by law or as necessary for legitimate business purposes.

10Acceptable use policy

10.1 Prohibited Activities

You agree not to use the Services to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Distribute harmful, offensive, or illegal content
• Interfere with the proper functioning of the Services
• Attempt to gain unauthorized access to any system or network
• Engage in fraudulent activities
• Harass, threaten, or harm others

10.2 Fair Usage Limits

To ensure quality service for all users, we implement fair usage limits on certain features. These limits are based on typical usage patterns and are detailed in our Fair Usage Policy.

If your usage consistently exceeds these limits, we may:

• Contact you to discuss your usage patterns
• Recommend a different subscription plan
• Limit certain features of your account
• Suspend or terminate your account in extreme cases

11Copyright policy

11.1 DMCA Compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used on the Platform without authorization, you may submit a DMCA takedown notice to our designated Copyright Agent. For UK and EU users the Copyright Designs and Patents Act 1988 (CDPA) and e-Commerce Directive are applicable.

11.2 Required Information for Takedown Notices

Your notice must include:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and, under penalty of perjury, that you’re authorized to act on behalf of the copyright owner

11.3 Counter-Notices

If your content is removed in response to a DMCA notice and you believe the removal was in error, you may submit a counter-notice that includes:

• Your physical or electronic signature
• Identification of the removed content and its original location
• A statement under penalty of perjury that you have a good-faith belief the content was removed by mistake
• Your contact information and consent to legal jurisdiction

12Limitation of liability

12.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR PARTNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US DURING THE 12 MONTHS PRECEDING THE CLAIM.

13Indemnification

You agree to defend, indemnify, and hold harmless us and our partners, affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property rights
• Any content you submit, post, or transmit through the Services

14General provisions

14.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services will be governed by the laws of the Province of Quebec, without regard to its conflict of laws principles, except where applicable law requires otherwise.

14.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in the Province of Quebec. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts.

14.3 Class Action Waiver

You agree that any proceedings to resolve disputes will be conducted on an individual basis and not in a class, consolidated, or representative action.

14.4 Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.5 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our authorized representative.

14.6 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.7 Entire Agreement

These Terms, together with any additional terms and policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

15Privacy policy

15.1 Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

15.2 Information We Collect

15.2.1 Personal Information

We may collect the following Personal Information:

• Account Information: Name, email address, mailing address, and account credentials
• Profile Information: Profile picture, biographical information, and preferences
• Payment Information: Credit card details, billing address, and transaction history
• Content and Creations: Music files, artwork, lyrics, metadata, and other creative works you upload or create
• Communication Data: Messages, feedback, and other information you share when interacting with our support team or community

15.2.2 Usage Information

When you use the Services, we automatically collect certain information about your device and how you interact with the Platform:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Activity Data: Pages visited, features used, time spent on the platform, mastering history, and interaction patterns
• Location Information: General location derived from IP address or more precise location when enabled on your device
• Log Data: Server logs, error reports, and performance data

15.2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: You may be able to access or register for the Services through third parties (each, an “Integrated Service”), such as through your Google account, or otherwise allow an Integrated Service to provide Personal Information or other information to us. By allowing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), and other information that the Integrated Service shares with us, and to use and disclose it according to this Privacy Policy. You should check your privacy settings on each Integrated Service to find out what information is shared with us, and make changes according to your preferences. Please review each Integrated Service's terms of use and privacy policies carefully before using their services to connect to our Services.
• Integration Partners: Information shared through our integrated technology partners
• Payment Processors: Transaction information from our payment service providers
• Marketing Partners: Information related to promotional activities or referrals

15.3 How We Use Your Information

15.3.1 Core Service Functionality

• Authenticating your identity and managing your account
• Processing transactions and subscription payments
• Storing, analyzing, and processing your content for mastering and distribution services
• Enabling platform features like previews, editing, sharing, and search capabilities
• Distributing your music to digital service providers you select

15.3.2 Service Improvement and Innovation

• Analyzing usage patterns to enhance user experience and product features
• Training and improving our AI mastering algorithms and music engines
• Developing new products, services, and functionalities
• Conducting research and analytics to solve technical issues

15.3.3 Communication and Support

• Responding to your inquiries and support requests
• Sending service-related notifications and updates
• Providing personalized recommendations and content
• Delivering marketing communications, promotions, and newsletters (subject to your preferences)

15.3.4 Legal and Operational Purposes

• Enforcing our Terms of Service and other policies
• Protecting against fraud, abuse, and security risks
• Complying with legal obligations and government requests
• Establishing, exercising, or defending legal claims

15.3.5 Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to you, including providing our Services and managing your account.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Services, preventing fraud, and marketing our products directly to you.
• Legal Obligation: Processing necessary to comply with our legal obligations.
• Consent: Processing based on your specific consent, such as for marketing communications or certain cookies. You have the right to withdraw consent at any time.

Canadian Privacy Law Compliance (PIPEDA)

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. We limit the collection of personal information to what is necessary for the purposes identified, retain it only as long as necessary, and protect it through appropriate security measures including physical, organizational, and technological safeguards. Upon written request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information within 30 days.

California Privacy Rights (CCPA/CPRA)

For California residents, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). California residents have the following rights:

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell
• Right to Delete: You have the right to request deletion of your personal information
• Right to Correct: You have the right to request correction of inaccurate personal information
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: You have the right to equal service and price, even if you exercise your privacy rights

To exercise your CCPA rights, please contact our Data Protection Officer at privacy@musicpay.io. We will respond to verifiable consumer requests within 45 days of receipt.

15.4 How We Share Your Information

15.4.1 Third-Party Service Providers

We work with trusted third-party service providers who perform functions on our behalf, including cloud storage providers, payment processors, customer support services, analytics providers, marketing and email service providers, and digital service providers (DSPs) for music distribution. These providers access and use your information only as necessary to perform their functions, and are obligated to protect your information.

15.4.2 Partner Ecosystem

The Services integrate with industry-leading partners across the music creation, distribution, and monetization landscape, including:

• Music Creation Partners: Cyanite AI, LANDR, Audioshake, OpenAI Whisper
• Distribution Partners: Spotify, TikTok, and other music platforms, Linkfire, ACR Cloud
• Monetization Partners: Stripe, Segment.io, Customer.io, Zendesk

15.4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

15.4.4 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal process, or governmental requests, protect our rights, safety, or property, or detect, prevent, or address fraud, security, or technical issues.

15.5 Your Privacy Choices

You can update your account information, communication preferences, and privacy settings through your account dashboard. You can opt out of marketing communications by following the unsubscribe instructions in our emails. You can request a copy of your personal information, ask us to correct inaccurate information, or delete your account at any time by contacting our Privacy Team.

15.6 Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

15.6.5 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements.

• Account Information: Retained for the duration of your account plus a period afterward necessary to handle inquiries and legal obligations
• Payment Information: Retained in accordance with applicable tax, financial, and accounting regulations
• Content and Creations: Retained according to your distribution agreements and our contractual obligations with distribution partners
• Communication Data: Retained for a reasonable period to service your account and address ongoing or potential inquiries
• Usage Information: Retained as needed for analytics, security monitoring, and service optimization purposes

15.7 International Data Transfers

We may transfer, store, and process your information in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including by implementing appropriate safeguards such as standard contractual clauses approved by the European Commission.

15.8 Children’s Privacy

The Services are not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

15.9 Your Legal Rights

15.9.1 For Users in the United States

• Right to know what personal information we collect
• Right to access your personal information
• Right to request deletion of your personal information
• Right to opt-out of certain data sharing

15.9.2 For Users in the European Economic Area, United Kingdom, and Switzerland

• Right to access your personal information
• Right to rectification of inaccurate information
• Right to erasure of your personal information
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

For questions or concerns about this Privacy Policy, your personal data, or our privacy practices, please contact us at privacy@musicpay.io for privacy matters, or legal@musicpay.io for legal enquiries.

15.10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date. Your continued use of the Services after such modifications constitutes your acknowledgment and acceptance of the modified Privacy Policy.

15.11 Contact Us

For questions or concerns about this Privacy Policy, your personal data, or our privacy practices, please contact us via our website or at legal@musicpay.io.

15.12 Cookie Policy

Our Services use cookies and similar technologies to enhance your user experience, analyze usage, customize content, and assist with our marketing efforts.

15.12.1 What are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognize your device and remember certain information about your session.

15.12.2 Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our Services, such as authentication, security, and remembering user preferences. These cannot be disabled.
• Analytical/Performance Cookies: Allow us to recognize and count users and analyze how they use our Services.
• Functionality Cookies: Enable enhanced functionality such as remembering login details and preferences.
• Targeting/Advertising Cookies: Record your visit to our Services, the pages you visit, and the links you follow to deliver relevant advertisements.

15.12.3 Third-Party Cookies

Some cookies are placed by third parties such as Google Analytics, Stripe, and our partner ecosystem providers. These cookies may track your browsing across different websites.

15.12.4 Cookie Management

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, certain features of our Services may not function properly.